All Vertu Phones are chosen and handmade to live up to high standards. All products are fully guaranteed against defect or faulty workmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner, we hope you will be fair and reasonable with us as well.
Our 48 hrs returns and exchange policy gives you an option to raise a request to inform us of return or exchange within 48hrs of receipt of the product.
The only things which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try the product but make sure you take an adequate measure to maintain its condition. The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reached back to our designated warehouse. Failure of which shall lead to a delayed exchange time or even cancelling your exchange request. So help us to serve you better!
In case of Returns, we offer store credit valid for 365 days or a bank transfer. Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check we will credit the required amount into your Vertu India account or your own bank account depending on the refund mode you choose. We will process your refund/credit within 7 to 10 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.
But, if the product does not pass the quality check we shall return it to you and reject your return or exchange.
IMPORTANT INFORMATION :
We have made every effort to display as accurately as possible the colors of our products that appear on VERTUINDIA.CO.IN However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
Should you receive an item that is not in perfect condition please contact us immediately. Any request received post 48 hours will not be accepted.
We reserves the right to do a thorough quality check of the product to ensure product quality before issuing a credit. This procedure may take up to 48 hrs after the product has arrived back to our warehouse.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer. No amount will be reimbursed in this case.
Since each of our product are hand finished there may be slight color variation from the displayed image or from one product to another. In such cases, if you are not happy with the color we will certainly offer you an exchange first, before straight away heading to refunds.
TERMS & CONDITIONS :
• Products must not be used, damaged and they must be in sellable condition.
• Goods must returned to our warehouse in “perfect condition and without any sign of wear”.
• All products must be returned in their original packaging , accessories and with brand tags intact.
• The product should be sealed in order to ensure safety during transit.
Vertuindia will not be held accountable in case a product is lost or damaged in transit because of unprotected packaging when being returned.
TIMEFRAME FOR RETURN/EXCHANGE REQUEST :
Should you receive an item that is not in perfect condition please contact us and intimate us immediately within 48 hrs of delivery. Returns are accepted upto 30 days from delivery.
Once your request is received we shall resolve it within 7 Business days. This may require you to share the images of the product received.
REPEATED RETURNS :
Vertu offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion. Shipping charges in such cases may be charged.
REVERSE PICKUP :
strive to ease the pickup process for you in case of returns or exchange.
ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges in the form of store credit in your wallet against the original receipt.
For scheduling a reverse pickup, kindly contact us over the phone at one of our customer care numbers. Also you may drop a mail at firstname.lastname@example.org